Refund policy

🔄 Return & Refund Policy

Thank you for shopping with Well Cart. We want you to be completely satisfied with your purchase.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in original condition

  • The item must be in its original packaging

  • A valid proof of purchase (order ID or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods

  • Personal care items (if used or opened)

  • Gift cards

  • Items marked as Final Sale

3. Refunds

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund

  • If approved, your refund will be processed within 5–7 business days

  • The amount will be credited to your original payment method

4. Late or Missing Refunds

If you haven’t received your refund yet:

  • First check your bank account again

  • Then contact your bank or payment provider

  • If you still have issues, contact us at support@wellcart.com

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

If you need an exchange, contact us at support@wellcart.com

6. Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping charges are non-refundable

  • We recommend using a trackable shipping service

7. Damaged or Wrong Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Share photos and your order details

We will resolve the issue as quickly as possible.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: support@wellcart.com
📞 Phone: +91 98765 43210

Thank you for shopping with Well Cart!